Our mission is to provide excellence in medical care and personal service. We honor the doctor-patient relationship and encourage you to take an active role in your health.
What are your office hours?
When should I arrive for my appointment?
What should I bring to my appointment?
What is your cancellation policy?
What if I need help after hours?
How do I get my medication refilled?
How do I request my medical records?
How will I know my test results?
Will my physician fill out required medical forms?
Talking to Your Doctor!
What are your office hours?
HealthCore is open Monday – Friday from 8:00am to 5:00 pm; by appointment only; and phones are answered until 4:00pm. We are closed for most major holidays. Same day appointments are also available and we also offer a walk-in clinic on Saturday from 8:00am – 11:30am for acute illnesses.
When should I arrive for my appointment?
As a courtesy to other patients, we request you arrive on time. If you arrive more than 10 minutes late, you may be asked to reschedule.
What should I bring to my appointment?
What is your cancellation policy?
As a patient in our clinic, it is your responsibility to keep scheduled appointments. The clinic requires that all appointment cancellations be received by 3:00pm on the prior business day (example by 3:00pm on Friday for a Monday appointment). Failure to cancel the appointment before 3:00pm the business day prior to the scheduled appointment will result in the assessment of a failed appointment fee of $50 for a new patient and $25 for a follow up. Any appointment scheduled and cancelled on the same day will also result in the failed appointment fee.
What if I need help after hours?
If you have a true medical emergency, call 911 or go the Emergency Center of the nearest hospital. Ask them to contact our office at (972) 284-7000
(972) 284-7000.
Our telephone is answered 24 hours a day. Calls are initially answered by an auto attendant; this provides navigation options that will lead you to the department which can handle your call most efficiently. After hours, a physician is always on call and available to handle urgent patient problems.
The HealthCore physicians also offer Telephone Consultations/After Hour Calls for medical advice/treatment which may be subject to a fee that is billed directly to you. Fees for these services vary based on complexity and range from $30 to $75.
How do I get my medication refilled?
Refills for medication, including those medications that have no remaining refills or request for additional refills, should be called directly to your pharmacy. Your pharmacy will contact us for refill authorization, if necessary.
For controlled substances (also known as triplicate prescriptions), you must call our office, not the pharmacy. Triplicate prescriptions must be obtained from our office and hand-carried to the pharmacy by you or an authorized patient representative /family member. Please call at least 48 hours in advance for triplicate prescriptions.
All prescription requests are taken only during regular office hours, not on weekends or major holidays and filled within 48 hours.
How do I request my medical records?
In accordance with Texas law, HealthCore Physicians Group requires written requests for the release of medical records. If you are in need of a copy of your medical records or if you wish to have a copy sent to another physician, we will be happy to prepare them and/or forward the request to our copy service. Please allow 15 business days for records requests to be processed. A fee may be assessed by the copy service for personal copies with payment required before records will be released.
How will I know my test results?
The results of laboratory and radiology tests are very important for the continued evaluation and management of your care. Some types of tests are perfomed in our office. Other samples are drawn in our laboratory and sent to other laboratories, as determined by your health insurance, for processing and results. It may take several days to get these results back to our office. When having radiology test, scans, biopsies or any other procedure done outside our office, please know that we will make every effort to obtain the results as soon as possible. However, it could take 48 hours to a week for those results to reach us.
When calling our office for results, please ask for your physician’s medical assistant who will let you know if the results are available. If they are unavailable at the time of your call, we will notify you when they are available. It is the normal process of our office to notify you of routine lab results or diagnostic tests by patient portal.
Will my physician fill out required medical forms?
At the discretion of the physician, letters and forms requiring medical review and physician signature are subject to a $25 fee plus $5 per page/side. This fee must be paid prior to the forms being completed.
Talking to Your Doctor!
You may not remember everything you want to ask your doctor. You may find it helpful to write down questions prior to your appointment. When you do get answers to your questions, write them down, too. That way, when you get home, you won’t forget and you will be better equipped to answer questions that your family may have. Keep track of how you are feeling and any changes you notice so you can inform your doctor. By staying organized, you are helping yourself remain in control of your illness.